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Organization: YMCA of the National Capital Region - Newcomer Information Centre - Ottawa East  
Phone Numbers: 343-588-1680
Email: nic@ymcaottawa.ca
Website: www.ymcaottawa-nic.ca
Address:
240 Centrum Blvd, Unit 105
Ottawa, ON
K1E 3J4
Intersection: Centrum Blvd and Place d'Orléans Dr
Location: Orléans
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours:
  Service
Mon8:30am-5pm
Tue8:30am-5pm
Wed8:30am-5pm
Thu8:30am-5pm
Fri8:30am-5pm

Public Contacts: Kathleen Holloway Jun - Associate Vice President, Newcomer Services, Newcomer Services
613-695-2440 ext 5168 * kathleen.hollowayjun@ymcaottawa.ca
Sana Belhadad - Manager, Newcomer Information Centre
613-695-2440 ext 5126 * sana.belhadad@ymcaottawa.ca
Service Description: Information and referral services for immigrants, refugees and newcomers to Canada * Resource Centre with access to computers, community information, events and announcements * multilingual staff and community settlement specialists on site * various workshops and information sessions facilitated by staff, community partners and leaders, professional associations and employers

Settlement Program (formerly Immigrant Settlement and Adaptation Program) -- services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Fees: None
Application: Call, email or drop in
Eligibility / Target Population: Newcomers, immigrants, refugees and other individuals interested in gaining information on settlement and community services
Languages: English * French * many other languages
Language Notes: French reception, programs, publications, and website
Area Served:
Ottawa (City of)  
See Also: Immigrant, Newcomer, and Refugee Services

This information was last completely updated on July 3, 2026

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© 2026, Ontario Health atHome

Updated July 3, 2026
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