Organization: Canadian Mental Health Association Ottawa - Mental Health Community Support Services
Phone Numbers: 613-737-7791
TTY: 613-737-9480
Fax: 613-737-7644
Email: general@cmhaottawa.ca
Website: ottawa.cmha.ca/programs-services/community-support-services/
Address:
311 McArthur Ave
Ottawa, ON
K1L 8M3
Intersection: McArthur Ave and Carmen Ave
Accessibility:
Wheelchair Accessible
Hours: Mon-Fri 8:30am-4:30pm
Executives: Susan Farrell - Executive Director
Public Contacts: Cynthia Schreiber, RSW - Intake and System Navigator – Mental Health Community Support Services
613-737-7791 ext 196 * cschreiber@cmhaottawa.ca
Patrick Jodoin - Manager, Communications and Stakeholder Relations
613-737-7791 ext 135 * pjodoin@cmhaottawa.ca
Service Description: A partnership of 6 Ottawa-based agencies (MHCSS) that provide individualized intensive case management support to persons experiencing severe and persistent mental illness and/or co-occurring substance use, who require support in order to live in the community. Acts as a centralized access point for intensive case management services which is coordinated by CMHA Ottawa

Intensive Case Management: A community based mental health service. Services include: outreach * assessment and planning * direct service provision * monitoring and follow up * information * consultation * and advocacy. The service model draws from strength-based case management, psychosocial rehabilitation and recovery. Individuals receiving intensive case management may also be able to access other integrated services and treatment groups, including Concurrent Disorders Treatment groups and Smoking Cessation



Fees: None
Application: Self-referral * referral by family members, or professionals * person being referred must sign the consent in the application package, consenting to and acknowledging the referral
Eligibility / Target Population: Adults 16 years and older with a severe and persistent mental health problem who need significant support in order to access services that are needed and wanted
Languages: English ; French
Language Notes: French reception, programs, publications, and website
Area Served: Ottawa (City of)
See Also: Community Mental Health Programs
Last Updated: 1/16/2025
Service Profile Web Address: eng/displayService.aspx?id=210277

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