Ottawa (City of) - OC Transpo - Para Transpo

Organization:

Phone Numbers:

613-560-5000

TTY:

613-244-4833

Fax:

613-244-4329

Website:

www.octranspo.com/accessibility/para_transpo

Address:

925 Belfast Rd
Ottawa, ON
K1G 0Z4

Intersection:

St Laurent Blvd and Belfast Rd

Location:

Ottawa

Accessibility:

Wheelchair Accessible

Hours:

Customer information Mon-Fri 7am-9pm * Sat 8am-9pm * Sun 9am-5pm * general reservations Mon-Sun 7am-5pm

Service Description:

Shared-ride, book-in-advance, door-to-door public transit service

available for casual as well as regular (ongoing for at least one month) bookings
customers are helped in and out of vehicles and service is provided from one accessible building entrance door to another - this means that drivers will help a person using a wheelchair up or down one step only

Support Persons: customers must provide a letter from their doctor to Para Transpo Administration, the letter must indicate whether they require a support person occasionally, or all the time

the Province of Ontario put out an updated list of health care professionals who can authorize a Support Person in a document
Para Transpo uses this list which is also accessible on the website
if required for all trips, the customer's registration file will be updated to indicate that a support person is required for all Para Transpo trips
for safety reasons, persons who require a support person will only receive service when they are accompanied by a support person
customers must be six years or older
the support person traveling with the customer will travel free

Companions: customers travelling with a companion should indicate that they are doing so, and tell the booking agent when they are making the trip reservation

only one companion is allowed, and that person will be charged the regular fare

Community Pass: available to Ottawa residents who receive benefits under the Ontario Disability Support Program (ODSP)

EquiPass: reduced monthly pass or per-ride fare for persons who are below the low-income threshold

the EquiPass monthly pass is about half the cost of an Adult pass ($58.25 per month in 2018)
the EquiPass single-ride fare is half the cost of a regular fare ($1.75 per ride in 2018)
only available on Presto or ParaPay
the Presto card is free for people who qualify for this program

ParaPay: new card-free system that lets customers pre-pay their Para Transpo fares

activate the account, load money or a monthly pass, then book trips and ride with Para Transpo
ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train
for more information call 613-741-4390

Taxi Coupon Program: allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo

you can book your trip - at your convenience, with participating Ottawa taxi companies and save 40% off the regular fare
if you have any questions or comments about the Taxi Coupon Program, please give us a call at 613-842-3670 / TTY 613-741-5280

Fees:

Set fees * Visit the Website for the fee schedule or call for information

Application:

As of Feb. 5, 2018, Lifemark Health Services processes Para Transpo applications * Mail application or drop it off in person at: Lifemark, 2121 Carling Avenue, Unit 12, Ottawa, ON K2A 1S3 Or fax your completed application to 613-721-2151. For more information, call Lifemark at 613-218-8417 (TTY calls also accepted at this number) or email Paratranspo.lifemark@lifemark.ca

Languages:

English ; French

Area Served:

Ottawa (City of) ; Hull