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Organization:
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Ottawa (City of) - OC Transpo - Accessible Transit
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Phone Numbers:
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613-560-5000
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TTY:
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613-741-5280
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After Hours:
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3-1-1
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Fax:
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613-842-3653
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Address:
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925 Belfast Rd
Ottawa, ON
K1G 0Z4
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Intersection:
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St Laurent Blvd and Belfast Rd
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Location:
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Ottawa
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Accessibility:
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Wheelchair Accessible
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Hours:
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Office hours Mon - Fri 9am- 5pm * Rideau Centre Customer Service Centre: Mon- Sat 9:30am-9pm * Sun 11am-6pm
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Service Description:
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Busses and O-Train are equipped with low floors for easy boarding and have designated spaces for customers using assistive or mobility devices * Contact for more information on accessibility
Community Pass: discounted Community Pass available to Ottawa residents who receive Ontario Disability Support Program (ODSP) benefits
Travel Training: program teaches people with disabilities and seniors to use transit safely and independently * delivered in partnership with school boards, hospitals, day programs and other agencies serving people with disabilities * For more information, contact OCTTravelTraining@ottawa.ca
Service Animals: Service animals welcome on OC Transpo vehicles * Customers can identify their service animal with a vest, harness or other visual indicator; provide an Attorney-General of Ontario Guide Dog photo ID card; provide a previously issued OC Transpo Service Animal card (no longer offered); or provide a letter from a regulated health professional confirming the requirement for an animal
My Para Transpo: Customers can book, cancel and track trips using the My Para Transpo web application * This self-service system allows customers to manage their trips easily without calling Customer Service
Other travel aids available
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Fees:
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Set fees * visit the website or call for more information
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Application:
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To apply for Para Transpo: Submit an application to Lifemark Health Group * application form on octranspo.com
To apply for a Community Pass: Call or use Canada Video Relay Services to start the application
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Languages:
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English ; French
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Area Served:
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Ottawa (City of)
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Last Updated:
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2/18/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=212080
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